About Us

Frequently Asked Questions (FAQ)

About Our Store

What products do you offer?

We offer a curated range of authentic products sourced from India and delivered across Canada. Our collections include:

  • Ayurveda wellness products

  • Indian grocery, food, sweets, and snacks

  • Indian traditional wear clothing

  • Indian spiritual and pooja products

All products are selected with a focus on authenticity, quality, and cultural integrity.

Are your products authentic?

Yes. We source our products directly from trusted manufacturers, brands, and suppliers in India. Authenticity and quality are central to our sourcing process.

Where is your store based?

We operate in Canada and specialize in importing authentic Indian products for customers across all Canadian provinces.

Orders & Shipping

Do you ship across Canada?

Yes. We ship to all major cities and regions across Canada, including Ontario, British Columbia, Alberta, Quebec, and more.

Where are products shipped from?

Depending on the product category, items are shipped either:

  • Directly from India, or

  • From our Canadian fulfillment partners after import

Shipping origin details may vary by product.

How long does delivery take?

Delivery times depend on the product type and shipping method:

  • In-stock items in Canada: typically 3–7 business days

  • Imported items from India: typically 10–20 business days

Estimated delivery timelines are displayed at checkout.

Will I have to pay customs duties or taxes?

Customs duties, GST/HST, or provincial taxes may apply depending on the product type and shipping method. Any applicable charges will be communicated clearly where possible.

Products & Quality

Are food items fresh and safe?

Yes. All food, grocery, sweets, and snack products are sourced from reputable brands and suppliers. We ensure proper packaging, handling, and compliance suitable for import into Canada.

Please always check:

  • Expiry dates

  • Storage instructions

  • Ingredient information

Are Ayurveda products medicines?

Our Ayurveda products are wellness and lifestyle products, not intended to diagnose, treat, cure, or prevent any disease. We recommend consulting a qualified healthcare professional before use, especially if you are pregnant, nursing, or on medication.

Are clothing sizes suitable for Canada?

Yes. We provide detailed size charts for all apparel. Since Indian sizing may differ, we strongly recommend reviewing the measurements before placing an order.

Returns & Refunds

Do you accept returns?

Return eligibility depends on the product category:

  • Clothing: eligible for return or exchange (unused, unworn)

  • Grocery, food, sweets, snacks, wellness products: not returnable for hygiene and safety reasons

  • Spiritual items: assessed on a case-by-case basis

Please refer to our Returns & Refunds Policy for full details.

What if my item arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll be happy to assist.

Payments & Security

What payment methods do you accept?

We accept secure online payments including:

  • Credit & debit cards

  • Shopify-supported payment gateways

All transactions are encrypted and secure.

Is my personal information safe?

Yes. We take customer privacy seriously and follow strict data protection standards. Your personal information is used only to process orders and provide support.

Support

How can I contact you?

You can reach us through:

  • Our Contact Us page

  • Email support (response within 24–48 hours)

We’re always happy to help.

Do you offer bulk or wholesale orders?

Yes, bulk or wholesale inquiries are welcome. Please contact us directly with your requirements.

Final Note

Our mission is to make authentic Indian products easily accessible to customers across Canada—combining tradition, quality, and convenience in one place.